FREE SHIPPING on NZ+AUS orders over $249. International shipping now available.
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Shipping and Returns

Thank you from the bottom of my heart for supporting my business. 

Free shipping on items over $250 for Kiwis and Aussies.

Our ceramic pieces are mostly made to order, just for you! so please allow at least 2 – 3 weeks for us to lovingly make and ship your piece. Choose from the "Ceramics IN STOCK" menu if you need an item quickly.

If you would like a "pre order ceramic" by a particular date please let me know and I will do my best to accomodate. 

Shipping prices and timeframes

New Zealand

$12 shipping, Free over $250

Australia

$20 shipping, Free over $250

Rest of the World: $65

Click and Collect: OR YOU CAN CHOOSE TO PICK UP YOUR ART WORKS FOR FREE FROM MY HOME STUDIO AT 13 HERBERT STREET, HAURAKI.

Payment

All prices are stated and charged in New Zealand Dollars (NZD).

We use PayPal, credit cards and internet banking and After Pay to process payments. Internet banking details are provided during checkout.

All orders are dispatched after your funds clear. We can also take your order over the phone. (phone Susan on 021910023)

Returns

We put a lot of love and care into the gorgeous products but we understand sometimes things just aren’t quite right…  If you’re unhappy with your order for any reason, we'd love to fix it for you so please email us within 5 days. 

If you are returning a product to us please package your order ready, really well. We will refund your money when the item is returned safely.  Unfortunately we cannot refund the shipping cost.

Courier to:

formantics
13 Herbert Street 
Hauraki, 0622
Auckland 
New Zealand

There are no returns or refunds for the annual seconds and samples sale.

Please note there are no "change of minds" on sale items. So please choose carefully. 

Your Seconds and Sample items will be shiped in 1-2 business days unless they are being made to order.

If you have any questions call during business hours +6421 910 023 or

Contact me